Exceptional service and support
Our support isn't just about solving problems. It's about helping our customers take full advantage of their technology investments. We have extensive experience and a proven record of successfully serving the needs of customers of every size, and we understand the needs and issues that arise in a corporate setting. We bring world-class hosting and managed service business on which SolidCasts is deployed. This puts us at a distinct advantage in the ability to respond quickly and effectively to our customers.
Contacting technical support
Phone support: 336.201.5656 or 1.888.340.0020, option 2Phone support hours: 8:00 AM EST - 6:00 PM EST, M - F
E-mail support: support@solidspace.com
Email support hours: 8:00 AM EST - 6:00 PM EST, M - F
After hours mission-critical support e-mail*: prioritysupport@solidspace.com
*Please note that the after hours critical support e-mail is designated for server down issues ONLY. All other technical requests will be forwarded through the normal SolidSpace support process. The after hours critical support e-mail is only available outside of our normal technical support hours.
Contacting technical support
To obtain the best possible support, we recommend the following:Open a new support incident via the online ticketing system at: www.solidspace.com and then log onto the Customer Center. You will be required to enter your username and password to create a new ticket. After your initial login, you may change your username, password, and contact information. This system ensures timely delivery of the support request. Once the request has been received, the issue will be logged and assigned to a support engineer. You should receive a response within 24 hours. To check on the status of your support incident, please call 1.888.340.0020 and reference your case number or you may track your support case online.